Effective Date: April 13, 2026 | Summit (LTKV LLC) | getsummitops.ai
Summit (operated by LTKV LLC) is committed to protecting the privacy of visitors to our website and customers of our services. This Privacy Policy explains how we collect, use, and protect your information when you visit getsummitops.ai or use our AI voice agent services.
We may collect the following types of information:
Personal Information: Name, email address, phone number, and business information you provide when contacting us or booking an audit call through our website.
Call Data: When our AI voice agent handles calls on behalf of our clients, we collect caller name, phone number, service address, appointment details, and call recordings as part of service delivery.
Usage Data: Information about how you interact with our website including IP address, browser type, pages visited, and time spent on pages.
Communications: Any emails, messages, or correspondence you send to us.
We use the information we collect to:
— Provide and deliver our AI voice agent services to clients
— Book and confirm service appointments on behalf of our clients
— Send SMS appointment confirmations to customers who have booked appointments
— Respond to inquiries and provide customer support
— Improve our services and develop new features
— Send marketing communications to prospective clients who have expressed interest
— Comply with legal obligations
Summit sends SMS appointment confirmation messages to customers on behalf of our home service business clients. These messages are sent only to customers who have verbally consented during an inbound call by providing their phone number and booking an appointment. Message frequency varies based on booking activity. Standard message and data rates may apply.
To opt out: Reply STOP to any SMS message to unsubscribe at any time. Reply HELP for assistance.
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with:
— Service providers who assist us in operating our platform (Twilio for SMS, Retell AI for voice processing, Make.com for automation)
— Our clients whose customers have booked appointments through our system
— Legal authorities when required by law or to protect our rights
We retain personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 90 days unless a client requests deletion. Customer appointment data is retained for the duration of the client relationship plus 1 year.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
You have the right to access, correct, or delete your personal information. To exercise these rights contact us at troy@getsummitops.ai. We will respond to your request within 30 days.
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings. This may affect some functionality of our website.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date.
If you have questions about this Privacy Policy contact us at:
Summit (LTKV LLC)
Email: troy@getsummitops.ai
Phone: (973) 303-0076
Website: getsummitops.ai